Last updated: May 2026
At ZOUIAM LLC, the company operating mamapatte.com, customer satisfaction is important to us. We are committed to offering quality products, useful digital content and responsive customer support.
This policy explains the conditions under which you may request a return or refund for a purchase made on mamapatte.com.
This policy does not affect your statutory consumer rights.
This policy applies to:
Physical products purchased on mamapatte.com
Digital products, including downloadable guides, ebooks, recipes, programmes or other digital content
Bundles that may include both physical products and digital content
Different refund and cancellation rules may apply depending on the type of product purchased.
ZOUIAM LLC offers a 30-day money-back guarantee for eligible physical products from the date your order is delivered.
If you are not fully satisfied with your physical product, you may request a return and refund within this period.
To qualify for a refund, the product must be returned to us in a clean condition, with no damage beyond what is reasonably necessary to inspect the product.
If you are a UK consumer, you have the right to cancel most online purchases of physical products within 14 days from the day after your order is delivered, without giving a reason.
After notifying us that you wish to cancel, you must return the product within 14 days.
Once we receive the returned product, or once you provide proof that you have sent it back, we will process your refund within 14 days.
Some products sold on mamapatte.com may include digital content, such as ebooks, downloadable guides, recipes, training materials, or digital programmes.
For digital products, you may have a 14-day right to cancel unless you have requested or agreed to immediate access to the digital content and acknowledged that you will lose your right to cancel once the download or access has started.
When you purchase a digital product and choose immediate access, you agree that:
The digital content will be made available to you immediately
You understand that you lose your 14-day cancellation right once the download, access or delivery of the digital content has started
Refunds may not be available after the digital content has been accessed, downloaded or delivered, unless the content is faulty, inaccessible or not as described
This does not affect your statutory rights if the digital content is faulty, not as described, or cannot be accessed due to a problem on our side.
Some offers may include both a physical product and digital bonuses, such as ebooks, guides or recipes.
If you request a refund for a bundle, the refund conditions will depend on whether the digital content has already been accessed or downloaded.
If the physical product is returned in accordance with this policy, we may refund the physical product portion of the order.
If the digital content has already been accessed, downloaded or delivered with your prior agreement, the digital portion of the bundle may be non-refundable, unless required by law.
To be eligible for a refund, your request must meet the following conditions:
The request is made within the applicable return or cancellation period
The request is sent by email to contact@mamapatte.com
Your email includes your order number, which can be found in your order confirmation email
The request is made by the original buyer using the same email address used for the purchase
For physical products, the product is returned in a clean and acceptable condition
For digital products, the content has not been accessed, downloaded or delivered, unless the content is faulty, inaccessible or not as described
Refunds may not be granted in the following cases:
The request is made after the applicable return or cancellation period
The physical product has been damaged due to misuse, negligence or improper handling
The physical product has been used in a way that goes beyond what is reasonably necessary to inspect it
The digital product has already been accessed, downloaded or delivered after you agreed to immediate access and acknowledged the loss of your cancellation right
The request relates to a product clearly marked as non-refundable, where permitted by law
There is abusive use of the guarantee, such as repeated refund requests across multiple orders without a legitimate reason
The request relates to a free product, a free gift, or an order placed using a 100% discount code
Nothing in this section limits your statutory rights in relation to faulty, damaged, inaccessible or incorrectly described products.
The process is simple.
Step 1 — Email us at contact@mamapatte.com with:
Subject line: “Return request — Order #[your order number]”
Your full name
Your order number
The product concerned
The reason for your request, which is optional but appreciated as it helps us improve our products
Step 2 — Our customer support team will acknowledge your request within 48 working hours, Monday to Friday.
Step 3 — If your return or refund request is eligible, we will provide you with the relevant instructions.
Step 4 — For physical products, once we receive the returned product, or once you provide proof that you have sent it back, we will process your refund within 14 days.
Unless the physical product is faulty, damaged or incorrectly described, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping method, as we cannot be held responsible for returned items that are lost in transit.
If the product is faulty, damaged or incorrect, please contact us at contact@mamapatte.com before returning it so that we can assist you.
Refunds are issued using the same payment method used for the original purchase, unless otherwise agreed.
Estimated refund times:
Card payments, including Visa, Mastercard and American Express: 5 to 10 working days
PayPal: 3 to 5 working days
Other payment methods: 5 to 10 working days
These timeframes are estimates and may vary depending on your bank or payment provider.
Where applicable, we will refund the standard delivery cost paid at the time of purchase. If you selected a more expensive delivery option, only the cost of standard delivery may be refunded.
If your physical product arrives faulty, damaged or does not match the product description, please contact us as soon as possible at contact@mamapatte.com.
If your digital product is faulty, inaccessible, corrupted or not as described, please contact us at contact@mamapatte.com.
Please include:
Your order number
A description of the issue
Photos, videos or screenshots showing the problem, where possible
Depending on the situation, we may offer:
A replacement product
A new download or access link
An alternative file version, where available
A repair, where applicable
A full or partial refund
Another suitable solution
If you experience a technical issue on the website, with your order confirmation, or with access to any digital content included with your purchase, please contact us before requesting a refund.
Our team will do its best to resolve the issue within 48 working hours by providing, where applicable:
A new access link
An alternative file version, where available
A suitable solution if the issue cannot be resolved
If you disagree with the way your return or refund request has been handled, please contact us at contact@mamapatte.com so that we can try to find an amicable solution.
For customers residing in the European Union, the European Commission provides an Online Dispute Resolution platform.
For any question about this policy or to start a return or refund request, please contact:
ZOUIAM LLC
Email: contact@mamapatte.com
Website: www.mamapatte.com
We aim to respond to all enquiries within 48 working hours, Monday to Friday.
ZOUIAM LLC reserves the right to update this policy at any time. The version applicable to your order is the version published on mamapatte.com on the date of your purchase.
