Terms and Conditions of Sale — mamapatte.com
Last updated: May 2026
Purpose and Scope
These Terms and Conditions of Sale govern all purchases made on mamapatte.com between:
ZOUIAM LLC, a Limited Liability Company incorporated in the State of New Mexico, United States of America, operating the website mamapatte.com, hereinafter referred to as “the Seller”, “we”, “us” or “our”;
and
Any individual or legal entity placing an order on mamapatte.com, hereinafter referred to as “the Customer”, “you” or “your”.
By placing an order on mamapatte.com, you confirm that you have read, understood and accepted these Terms and Conditions of Sale.
These Terms apply to all products sold on mamapatte.com, including physical products, digital products and bundles containing both physical and digital products.
These Terms do not affect your statutory consumer rights.
Products
mamapatte.com sells products for pet owners, which may include:
Physical products, such as pet accessories, enrichment products and related items
Digital products, such as ebooks, guides, downloadable recipes, training materials, PDFs and other digital content
Bundles combining physical products and digital content
Each product is described as accurately as possible on its product page.
Product images, videos and visuals are provided for illustrative purposes only. Slight differences may exist between the images shown on the website and the product received, particularly regarding colour, lighting, packaging or presentation.
ZOUIAM LLC reserves the right to modify, update or discontinue any product at any time, without prior notice.
Product Use and Customer Responsibility
Products sold on mamapatte.com must be used in accordance with their intended purpose and any instructions provided.
For pet-related physical products, the Customer is responsible for supervising their pet during use where appropriate and for ensuring that the product is suitable for their pet’s size, behaviour, chewing habits and needs.
Our products are designed to support pet wellbeing, enrichment and daily routines. They are not a substitute for veterinary advice, behavioural diagnosis or professional training.
Results may vary depending on the animal, its temperament, habits, environment and use of the product.
Prices
Prices displayed on mamapatte.com are shown in the currency available at checkout.
The final amount payable is displayed before order confirmation.
Prices may include or exclude taxes depending on your location, the applicable rules, and the settings shown at checkout.
For international orders, customs duties, import taxes, VAT or other local charges may apply depending on the destination country. Unless expressly stated otherwise at checkout, these charges are not included in the purchase price and remain the responsibility of the Customer.
ZOUIAM LLC reserves the right to change its prices at any time. Products are charged at the price displayed at the time the order is placed.
Orders
5.1 Order Process
To place an order, the Customer must:
Select the desired product or products
Add the product or products to the cart
Provide the required contact, shipping and billing information
Select a payment method
Review the order summary
Accept these Terms and Conditions of Sale
Confirm the order and proceed with payment
5.2 Order Confirmation
Once the order has been placed successfully, a confirmation email will be sent to the email address provided by the Customer.
The confirmation email may include:
The order number
The product or products purchased
The total amount paid
Shipping information, where applicable
Access or download instructions for digital products, where applicable
The Customer is responsible for ensuring that the email address provided at checkout is correct.
5.3 Order Refusal or Cancellation by the Seller
ZOUIAM LLC reserves the right to refuse or cancel an order in the following cases:
Suspected fraud or unauthorised payment
Incorrect or incomplete customer information
Product unavailable
Pricing or technical error on the website
Abusive behaviour, repeated disputes or misuse of promotional offers
Destination unavailable due to carrier or legal restrictions
If an order is cancelled by us after payment has been taken, we will issue a refund using the original payment method, where possible.
Payment
6.1 Accepted Payment Methods
Orders are paid online using the payment methods available at checkout, which may include:
Debit or credit card, including Visa, Mastercard and American Express
PayPal
Shop Pay or other accelerated checkout solutions
Any other payment method offered on the website at the time of purchase
6.2 Payment Security
Payments are processed through secure third-party payment providers.
ZOUIAM LLC does not store your full payment card details.
Transactions are protected using secure encryption and payment security measures provided by the relevant payment processor.
6.3 Billing
An order confirmation and/or invoice may be sent to the Customer by email after purchase.
The Customer is responsible for providing accurate billing information.
Delivery of Physical Products
Physical products are shipped to the delivery address provided by the Customer at checkout.
Shipping terms, delivery times, tracking information, customs duties and procedures relating to damaged or lost parcels are described in our Shipping Policy.
The Customer is responsible for ensuring that the delivery address is complete and accurate.
ZOUIAM LLC cannot be held responsible for delays, failed delivery or additional shipping costs resulting from an incorrect or incomplete address provided by the Customer.
Delivery of Digital Products
Digital products are delivered electronically.
After payment confirmation, the Customer may receive:
A download link by email
Access to digital content through a customer account
Access to digital content through a dedicated page or third-party delivery tool
Digital products are generally available shortly after payment confirmation, unless otherwise stated on the product page.
If you experience an issue accessing or downloading a digital product, please contact us at contact@mamapatte.com.
We aim to respond within 48 working hours, Monday to Friday.
Right to Cancel — Physical Products
If you are a UK consumer, you usually have the right to cancel an online purchase of physical products within 14 days from the day after the product is delivered, without giving a reason.
To exercise your right to cancel, you must contact us at contact@mamapatte.com within the applicable cancellation period.
After notifying us that you wish to cancel, you must return the product within 14 days.
The product must be returned in a clean and acceptable condition, with no damage beyond what is reasonably necessary to inspect it.
Once we receive the returned product, or once you provide proof that you have sent it back, we will process your refund within 14 days.
Unless the product is faulty, damaged or incorrectly described, return shipping costs are the responsibility of the Customer.
Right to Cancel — Digital Products
Different rules apply to digital products.
If you purchase digital content and request or agree to immediate access, download or delivery, you acknowledge that you may lose your 14-day cancellation right once access, download or delivery has started.
By accessing or downloading digital content immediately after purchase, you agree that:
The digital content may be made available to you immediately
You understand that your cancellation right may be lost once access, download or delivery has started
Refunds may not be available after the digital content has been accessed, downloaded or delivered, unless the content is faulty, inaccessible or not as described
This does not affect your statutory rights if the digital content is faulty, not as described, corrupted or inaccessible due to an issue on our side.
Bundles Containing Physical and Digital Products
Some offers may include both physical products and digital bonuses, such as ebooks, guides, recipes or digital programmes.
Where a bundle includes both physical and digital products, the refund and cancellation rules may differ depending on the type of product concerned.
If the physical product is eligible for return, the Customer may return it in accordance with these Terms and our Returns and Refund Policy.
If the digital content has already been accessed, downloaded or delivered with your agreement, the digital portion of the bundle may be non-refundable, unless required by law.
Where necessary, we may calculate the refund amount by taking into account the value of the physical product, digital content, discounts and promotional elements included in the bundle.
Returns and Refunds
ZOUIAM LLC offers a returns and refund policy as described in our Returns and Refund Policy.
For eligible physical products, we may offer a 30-day money-back guarantee from the date of delivery.
For eligible digital products, refund conditions depend on whether the product has been accessed, downloaded or delivered, and whether the content is faulty, inaccessible or not as described.
To request a return or refund, the Customer must contact us at:
Your request should include:
Your full name
Your order number
The product concerned
The reason for your request, where applicable
Refunds are issued using the original payment method where possible.
Refund processing times may vary depending on your bank or payment provider.
Faulty, Damaged, Incorrect or Inaccessible Products
If a physical product arrives faulty, damaged or incorrect, please contact us as soon as possible at contact@mamapatte.com.
Please include:
Your order number
A description of the issue
Photos or videos showing the damaged, faulty or incorrect product, where possible
If a digital product is faulty, corrupted, inaccessible or not as described, please contact us at contact@mamapatte.com.
Depending on the situation, we may offer:
A replacement product
A new download or access link
An alternative file version
A repair, where applicable
A full or partial refund
Another suitable solution
Nothing in these Terms limits your statutory rights in relation to faulty, damaged, incorrect or misdescribed products.
Intellectual Property
All content published on mamapatte.com, including but not limited to text, images, logos, icons, videos, graphics, product designs, digital files, guides, ebooks, layouts and branding elements, is the property of ZOUIAM LLC or its partners.
This content is protected by applicable intellectual property laws.
Any reproduction, distribution, modification, resale, sharing, publication or commercial use of this content without prior written permission from ZOUIAM LLC is strictly prohibited.
Licence for Digital Products
When you purchase a digital product from mamapatte.com, you receive a personal, non-exclusive, non-transferable licence to use the digital content for your own personal use only.
Unless expressly stated otherwise on the product page, you may not:
Resell the digital product
Share the file publicly or privately with third parties
Upload the file to public platforms, forums, marketplaces or file-sharing websites
Modify the content for resale or commercial use
Copy, reproduce or distribute the product in whole or in part
Use the product as part of a competing commercial offer
Any unauthorised use of our digital products may result in legal action.
Promotions, Discounts and Free Gifts
ZOUIAM LLC may offer promotional discounts, free gifts, bundles or limited-time offers.
Promotions are valid only during the period stated and subject to the conditions displayed on the website.
We reserve the right to modify, suspend or cancel a promotional offer at any time in the event of misuse, technical error, fraud or circumstances beyond our control.
Free gifts, bonus products or digital bonuses may not have a separate cash value and may not be refundable separately unless required by law.
Website Availability
ZOUIAM LLC makes reasonable efforts to keep mamapatte.com accessible and functioning properly.
However, we do not guarantee uninterrupted access to the website.
Temporary interruptions may occur due to maintenance, updates, technical issues, hosting provider problems, third-party service disruptions or circumstances beyond our control.
ZOUIAM LLC cannot be held liable for temporary unavailability of the website where such unavailability is beyond our reasonable control.
Liability
ZOUIAM LLC is responsible for supplying products that match their description and comply with applicable consumer rights.
However, to the fullest extent permitted by law, ZOUIAM LLC shall not be liable for:
Misuse of a product by the Customer
Failure to follow product instructions
Normal wear and tear
Damage caused by pets, chewing, biting or inappropriate use
Incompatibility of a digital file with the Customer’s device or software, where the required format was stated on the product page
Temporary interruption of website access
Delays caused by carriers, customs authorities or circumstances beyond our control
Indirect or consequential losses
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Personal Data
Personal data collected when placing an order may include your name, email address, shipping address, billing address, order details and payment-related information.
This data is used to process your order, deliver products, manage customer service, comply with legal obligations and, where applicable, send marketing communications with your consent.
For more information about how we collect, use and protect your personal data, please refer to our Privacy Policy.
You may contact us regarding your personal data at:
Governing Law and Disputes
These Terms and Conditions of Sale are governed by the laws of the State of New Mexico, United States of America, unless mandatory consumer protection laws in your country of residence provide otherwise.
If a dispute arises, the Customer agrees to contact ZOUIAM LLC first at contact@mamapatte.com so that we can try to resolve the matter amicably.
If no amicable solution is reached, disputes may be submitted to the competent courts of the State of New Mexico, United States of America, subject to any mandatory consumer rights or jurisdiction rules that may apply in your country of residence.
Changes to These Terms
ZOUIAM LLC reserves the right to update or modify these Terms and Conditions of Sale at any time.
The Terms applicable to your order are those published on mamapatte.com at the time your order is placed.
Contact
For any question regarding these Terms and Conditions of Sale, please contact:
ZOUIAM LLC
Email: contact@mamapatte.com
Website: www.mamapatte.com
By placing an order on mamapatte.com, you confirm that you have read, understood and accepted these Terms and Conditions of Sale.
